The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has launched a new Peace of Mind Pack for members to make buying easier and less stressful for homeowners.

“The Pack features Nick Ross (former BBC Watchdog and Crimewatch presenter) on the cover saying: ‘If you’re thinking of buying double-glazing or a conservatory I strongly recommend you use a DGCOS member.’ It also makes selling easier and less stressful for installers,” comments DGCOS Founder Tony Pickup.

“Buying windows, doors or a conservatory is a big investment,” Tony continues. “Although most window and conservatory companies do an excellent job homeowners are anxious when they see or hear about homeowners being ripped off by rogue traders and cowboys. Companies can go out of business. Deposits or guarantees may be at risk. Homeowners worry about the quality of work. A good reputation is vital, but uncertainties in the minds of purchasers can lose or delay an order. Because the Ombudsman Scheme vets members thoroughly, and is the only scheme to comprehensively address these concerns, it gives reassurance so homeowners can buy with confidence.”

The Pack, which is personalised for each individual member, contains details of the double glazing Ombudsman Scheme and what homeowners will receive when they buy from members. This includes an advice line, deposit protection insurance, an insurance-backed guarantee, a totally free dispute resolution service and a Compensation Fund to protect homeowners if anything goes wrong.

Tony Pickup sums up: “The Peace of Mind Pack invites homeowners to verify current membership by visiting http://www.dgcos.org.uk or calling 0845 053 2934. It states clearly that placing their order with the member gives real consumer protection unmatched in the double glazing industry.”

Hopes Grove Garden Nurseries based in Kent are pleased to announce the launch their new look website. The website has been designed to meet the growing number of online orders of trees, plants and hedging and to provide the customer with an easier to navigate site. The ordering and searching facilities have been updated to further streamline the website with secure online ordering still paramount.

Hopes Grove Nurseries continue to take orders by phone, fax, mail and email as they understand not everyone can or wants to order online. They also continue to provide a printed catalogue which can be ordered through the methods above or online.
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